Service & Repairs

Leave your espresso coffee machine with the experts.

We can clean, service, and repair your espresso coffee machine to keep it in perfect working condition. Whether you are after a routine tune-up and clean, or you need a repair to your espresso coffee machine we are here to help. We stock thousands of parts for many popular makes and models.

We specialise in sales and service of espresso coffee machines so we can diagnose and service your machine quickly and to a high standard. If you have any questions or are after a few pointers we can also help out as part of the service process.

What brands and models do you service?

ASCASO

BEZZERA

CUADRA

e61

ECM GIOTTO

ECM MANUFACTURE

EUREKA

EURO 2000

ISOMAC

IZZO

LELIT

LA NUOVA ERA

LA MARZOCCO

LA PAVONI

LA PICCOLA

LA SCALA

MAZZER

MARZOCCO (LA MARZOCCO)

NUOVA SIMONELLI

PAVONI (LA PAVONI)

RANCILIO SILVIA

ROCKET

SAECO

SAECO ROYAL CAPPUCCINO

SCALA (LA SCALA)

VBM (VIBIEMME)

VIBIEMME

Where can I get my espresso coffee machine serviced?

You can view our service locations here: Service Centres

Do I need to make a booking?

You can drop it to us anytime during our opeing hours - no need to make a booking.

Can you service my coffee machine at our home or office? 

We only service / repair machines at our service centre. We do not offer on-site service or repair of coffee machines, coffee grinders, or any other products. You can drop your coffee machine or grinder to us anytime during our opening hours - no need to make a booking.

Can I courier/freight my machine to you for service or repair?

Yes, absolutely. You can view instructions for sending your machine to us here: Service via freight

What is your hourly rate?

Our minimum charge is $150 (incl GST) payable in advance when you drop off your machine for service/repair.

Workshop services are charged as follows:

- First hour $150 (incl GST)

- $25 (incl GST) per 15 minutes after first hour.

Our minimum charge is $150 (incl GST) covering the first hour, after this repairs are charged per 15 minute unit.

How much is does it usually cost?

Our most common services are outlined below. Obviously these prices are indications only for servicing only and assume proper operation of the machine when it arrives to us. 

Machine Type

 

Service Price

 

Whats included

SINGLE BOILER

(e.g. Rancilio Silvia, LELIT PL41, Ascaso Dream)

 

$275*

(incl GST)

 

Strip, clean, and flush the brewing group

Service brew group group and steam / water tap(s)

Clean all external parts (filter-holder, filter baskets, drip tray, water reservoir, steam wand, milk frother)

Professional descale (where required)

Reassemble and test the machine.

Clean and backflush the brewing group (where required).

LEVER EXTRACTION

(e.g. LA PAVONI PROFESSIONAL, LA PAVONI EUROPICCOLA)

   $325*

(incl GST)

  Disassemble and clean the brewing group, remove and clean the shower screen, replace all groupheap seals.

Replace boiler cap seal, steam shaft seals.

Replace level gauge seals.

Clean all external parts (filter-holder, filter baskets, drip tray, steam wand).

Professional descale (where required).

Reasseble and test the machine.

HEAT EXCHANGER / e61

(e.g. e61, BEZZERA MAGICA, ROCKET GIOTTO, VIBIEMME DOMOBAR, ISOMAC TEA, ECM TECHNIKA)

   $375*

(incl GST)

  Disassemble the brewing group and clean components.

Disassemble the taps and clean components (where required).

Open and inspect the machine.

Replace the level probe and anti-vacuum valve.

Install a new brew group service kit including new valves and seals.

Install new tap service kits (where required).

Clean all external parts (filter-holder, filter baskets, drip tray, water reservoir, steam wand, milk frother).

Professional Descale (where required).

Reassemble and test machine.

Test and adjust the boiler pressure and brewhead pump pressure.

Clean and backflush the brewing group.

*prices are for service only and do not include any repair or additional parts. prices are indicative only and subject to variation due to replacement of additional parts, availability of parts, ordering or specialist parts, increased labour cost, transport, increased incidental costs, and other variations 

Can I get a quote?

Our minimum charge is $150 (incl GST) payable in advance when you drop off your machine for service/repair. We are happy to take a look at your machine and advise on the likely cost of repairs. If you chose not to proceed with repair then our minimum charge is non-refundable.

I have a questions about getting my espresso machine serviced

Great, we are happy to help, contact one of our service locations here: Service Centres